Analysis of the Implementation of Personal Selling Services through Mobile Administration Services at the Population and Civil Registration Office of Trenggalek Regency

Firma Lisa Anggraini; Bambang Kusbandrijo; Joko Widodo

doi:10.55927/jsih.v4i1.26

Authors

Firma Lisa Anggraini Universitas 17 Agustus 1945 Surabaya
Bambang Kusbandrijo Universitas 17 Agustus 1945 Surabaya
Joko Widodo Universitas 17 Agustus 1945 Surabaya

DOI:

https://doi.org/10.55927/jsih.v4i1.26

Keywords:

Implementation, Public Policy, Personal Selling Service

Abstract

The Population and Civil Registration Office (Disdukcapil) is tasked with serving the community in recording population events such as birth, death, marriage, divorce, and child recognition. Based on Trenggalek District Regulation No. 7 Year 2023, the government is responsible for ensuring this service runs well, including at the local level. The program is aimed at vulnerable groups such as people with disabilities, the elderly, pregnant women, people with limited mobility, and people in remote areas. The service covers the processing of documents such as electronic ID cards, birth certificates and death certificates. The aim is to overcome geographical constraints and improve the accessibility of population services. This research uses a descriptive qualitative approach through interviews, observations, and documentation to analyze the implementation of this program based on Ripley and Franklin's theory, which includes compliance, smooth success, and implementation satisfaction. The results show that the program has complied with regulations despite facing limited resources. The personal selling service is considered effective in simplifying the administrative process, but there are still coordination constraints. From a satisfaction perspective, the community, especially vulnerable groups, felt helped despite the need for infrastructure improvements.

References

Abdul Dilapanga, J. M. (2019). Evaluation of the Management of Population Administration Information System at the Department of Population and Civil Registration of Tomohon City. International Conferences on Social Science.

Achmad Safna Al Azra, A. S. (2023). Efektivitas Pelayanan Jemput Bola Tim Gerak Kerja Cepat Dan Responsif (Jempol Tiger Japri) Dinas Kependudukan Dan Pencatatan Sipil Kota Semarang. Journal of Public Policy and Management.

Agustino, L. (2012). Dasar Kebijakan Publik. Bandung: Alfabeta.

Andi Rabia Adawia, I. A. (2022). EKTIVITAS PROGRAM JEMPUT BOLA (JEBOL) DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL (DISDUKCAPIL) DALAM MENGOPTIMALKAN PELAYANAN KEPENDUDUKAN DI KABUPATEN MUNA. Kajian Ilmiah mahasiswa Administrasi Publik (KIMAP).

Aprillia, U. (2022). EFEKTIVITAS PELAYANAN JEMPUT BOLA DALAM PENERBITAN AKTA KELAHIRAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BONE PROVINSI SULAWESI SELATAN. Institut Pemerintahan Dalam Negeri.

Azhalola Testiana, K. S. (2019). nnovation of Civil Administration Services the Regional for Population and Civil Registry Office of Surakarta City (The Study of Processes Besuk Kiamat Program". International Jpurnal of Progressive Sciences adn Technologies 12.

Denny Sutejo, H. K. (2020). Implementation of the Law Concerning Population Administration in the Population and Civil Registration Service of East Aceh Regency. Jurnal Ilmiah Magister Administrasi Publik.

Gusmeri Gusmeri, D. D. (2023). Analysis Of Innovation “Puber Anak Melania” In Acceleration of Birth Certificate Ownership for Children 0-18 Years In The Dinas Kependudukan Dan Pencatatan Sipil Kota Payakumbuh Using Grounded Theory. Jurnal Ekonomi Manajemen dan Bisnis (JEMB).

H. Warsono, A. S. (2023). Model of Implementation of Population and Civil Registration Services in the Surabaya City Government Indonesia. Wsas Transaction on Environment and Development.

Hasrul Nizam, I. P. (2024). Keterlibatan Masyarakat Terhadap Program Jemput Bola Di Gampong Lampulo. Journal of International Multidisciplinary Research 2.

Hernanda, A. K. (2023). Reformasi Birokrasi Pelayanan Publik Studi Tentang Administrasi Kependudukan Online Desa Jajar, Kecamatan Kartoharjo, Kabupaten Magetan. Institutional Repository UIN Syarif Hidayatullah Jakarta.

Indriyati Indriyati, Y. K. (2023). "Garugiwa In Line" A Portrait of The Success of Local Wisdom-Based Population Administration Service Innovation in Ende District. Jurnal manajemen dan Ilmu Administrasi.

Kementrian PPN/Bappenas. (2018). PROGRAM DESA TUNTAS ADMINDUK. Kabupaten Trenggalek, Jawa Timur.

Kurniawan, R. C. (2017). Inovasi Kualitas Pelayanan Publik Pemerintah Daerah. Jurnal Ilmu Hukum, Vol 10. No 3.

Liyana Ratna Malinda, G. A. (2024). Innovation Of Population Administration Services at The City of Cirebon Population and Civil Registration Service. Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Tehnologi dan Pendidikan.

Masrully, M. (2019). Menakar Implementasi Kebijakan Keselamatan Dan Kesehatan Kerja Di Indonesia. Jurnal Wacana Kinerja: Kajian Praktis Akademis Kinerja dan Administrasi Pelayanan Publik, 22 (1).

Masthura, L. e. (2023). Keterpaduan Lintas Sektoral Dalam Pengembangan Kebijakan Integrated Water Resources Management (IWRM) pada Wilayah Sungai Aceh Meureudu Provinsi Aceh. Jurnal Daur Lingkungan, 6 (1).

Mona Melinda, S. S. (2020). Innovation of Online Population Administrative Services (PADUKO) by The Department of Population and Civil Registration of Padang Panjang City. Jurnal Ilmu Pemerintahan.

Muhammad Rafi, R. R. (2023). Kualitas Pelayanan Program Jemput Bola pada Pembuatan Akta Kelahiran di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bogor. Karimah Tauhid 2.

Oktarizal Vandhika, R. E. (2024). Innovation of Public Services by Population and Civil Service of Pasaman District. Journal of Public Administration and Business.

Pasolong, H. (2016). Kebijakan Publik. Bandung: Alfabeta.

Poni Sukaesih Kurniati, L. C. (2024). Implementation of Online Population Administration Services Policy at The Bandung City Population and Civil Registration Office. Proceedings of the International Conferences on Business, Economics, Social Sciences and Humanities.

Putri Bunga Kasih, H. H. (2022). MPLEMENTASI PROGRAM JEMPUT BOLA LAYANAN e-KTP DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BUTON TENGAH PROVINSI SULAWESI TENGGARA. Jurnal Registratie.

Rahmawati, A. (2019). Implementation of Public Service Innovation in the IDOLA Program in Sleman. European Union Digital Library.

Rahmawati, E. (2024). Efektivitas Program JEBOL ANDUK (Jemput Bola Administrasi Kependudukan) Dalam Mewujudkan Tertib Administrasi Kependudukan Di Kelurahan Gebang Putih Kota Surabaya. Undergraduate thesis, UPN "Veteran" Jawa Timur.

Risya Amalia, E. S. (2024). IMPLEMENTASI PELAYANAN DOKUMEN KEPENDUDUKAN MELALUI LAYANAN JEMPUT BOLA BAGI PENYANDANG DISABILITAS DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL PROVINSI DKI JAKARTA. Jurnal UMJ.

Rosnani Rosnani, S. B. (2021). The Quality of the Public Service at the Civil Registry Service Office of Bima District.

Setiaji, B. &. (2022). PEMANFAATAN TEKNOLOGI INFORMASI BERBASIS DATA DAN JURNAL UNTUK REKOMENDASI KEBIJAKAN BIDANG KESEHATAN. HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan, 1 (3).