Analysis of Public Services in Health Innovation through Pamekasan Call Care (PCC) 119

Kiki Firsty Videlitha; Rachmawati Novaria

doi:10.55927/jsih.v4i1.24

Authors

Kiki Firsty Videlitha Universitas 17 Agustus 1945 Surabaya
Rachmawati Novaria Universitas 17 Agustus 1945 Surabaya

DOI:

https://doi.org/10.55927/jsih.v4i1.24

Keywords:

Public Services, PCC 119, Emergency Handling

Abstract

Quality public service is one of the important indicators in assessing government performance, especially in the health sector. Public health is a top priority for local and central governments in order to improve people's welfare. The "Pamekasan Call Care" program is one of the priority programs of the Pamekasan Regency Government in expanding the reach of health services for Pamekasan residents. Based on the background above, the problems to be studied are: 1) How is the analysis of public services in health innovation through Pamekasan Call Care (PCC) 119? 2) What are the obstacles to public services in health innovation through Pamekasan Call Care (PCC) 119? This research method is empirical juridical. The data used in this study are primary data and secondary data. The research techniques are library research and field research. Based on the research that has been conducted, it was found that the implementation of public services in the integrated emergency response system through PSC 119 in Pamekasan Regency has implemented the principles of good service which include indicators of responsiveness, responsibility, and accountability.

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