Analysis of Innovation in Electronic-Based Community Satisfaction Survey (E-Sukma) at the Bureau of Organization of the Regional Secretariat of East Java Province

Idrus Mashud Nasrullah; V. Rudy Handoko; Endang Indartuti

doi:10.55927/jsih.v4i1.18

Authors

Idrus Mashud Nasrullah Universitas 17 Agustus 1945 Surabaya
V. Rudy Handoko Universitas 17 Agustus 1945 Surabaya
Endang Indartuti Universitas 17 Agustus 1945 Surabaya

DOI:

https://doi.org/10.55927/jsih.v4i1.18

Keywords:

Public Satisfaction Survey, Innovation, Electronic Governance

Abstract

This research is descriptive qualitative research with the focus of the research, namely explaining and analyzing the innovation of electronic-based public satisfaction surveys (E-Sukma) at the Bureau of Organization of the Regional Secretariat of East Java Province and identifying and analyzing the inhibiting factors of the implementation of electronic-based public satisfaction survey innovations (E-Sukma) at the Bureau of Organization of the Regional Secretariat of East Java Province. The data in this study were collected using interview, documentation and observation techniques. After the data was collected, the data was analyzed using the analysis technique from Miles and Huberman known as the interactive model. The data that had been collected was tested for data validity using the data source triangulation technique. The results of the study showed that Relative Advantage, E-Sukma offers significant advantages over traditional survey methods. With a digital-based system, data collection becomes faster, more efficient, and more cost-effective. Compatibility, E-Sukma is designed to meet public expectations for faster and more accountable public services. The suitability of this system with the values and experiences of users in East Java is very important to increase its acceptance and effectiveness.

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