Innovation of Klampid New Generation (KNG) in Improving the Quality of Population Administration Services in Rangkah Village, Tambaksari Subdistrict, Surabaya City

Irfan Mahendra Widyatama; V. Rudy Handoko; Achluddin Ibnu Rochim

doi:10.55927/jsih.v4i1.16

Authors

Irfan Mahendra Widyatama Universitas 17 Agustus 1945 Surabaya
V. Rudy Handoko Universitas 17 Agustus 1945 Surabaya
Achluddin Ibnu Rochim Universitas 17 Agustus 1945 Surabaya

DOI:

https://doi.org/10.55927/jsih.v4i1.16

Keywords:

Public Service, Population Administration, Innovation, Electronic Governance

Abstract

This research is a descriptive qualitative research with the focus of the research, namely explaining and analyzing the innovation of Klampid New Generation (KNG) in Rangkah Village, Tambaksari District, Surabaya City and identifying and analyzing the inhibiting factors of the implementation of the Klampid New Generation (KNG) innovation. The data in this study were collected using interview, documentation and observation techniques. After the data was collected, the data was analyzed using the analysis technique from Miles and Huberman known as the interactive model. The data that had been collected was tested for data validity using the data source triangulation technique. The results of the study showed that the Klampid New Generation (KNG) Innovation in Rangkah Village, Tambaksari District, Surabaya City, showed a significant impact in improving the quality of population administration services from the existence of Klampid New Generation (KNG).

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