Analysis of the Implementation of the Sahaja Online Program at the Population and Civil Registration Office of Kediri Regency from the Perspective of David C. Korten's Theory

Aprilia Verlianti; Oktarizka Reviandani

doi:10.55927/fjmr.v4i12.623

Authors

Aprilia Verlianti Universitas Pembangunan Nasional “Veteran” Jawa Timur
Oktarizka Reviandani Universitas Pembangunan Nasional “Veteran” Jawa Timur

DOI:

https://doi.org/10.55927/fjmr.v4i12.623

Keywords:

Implementation, Online Only Application, Population Administration Services, E-Government

Abstract

This study aims to analyze the implementation of the Sahaja online program in population administration services by referring to the theoretical perspective of David C. Korten in Kediri Regency. Using the theory of the program implementation suitability model by David C. Korten in Bahri (2020) includes the suitability of the program with the target group, the program with the implementing organization, the target group and the implementing organization. Descriptive qualitative research methods were applied through observation, in-depth interviews, and documentation of key informants and application users. The results of the study indicate that the Sahaja Online program has succeeded in answering community needs by providing easy access to online services and improving digital-based public services. Although there are still technical obstacles such as system errors, lack of socialization, and challenges for community groups who are less familiar with technology that need to be addressed.

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