Multi-Rater (360-Degree) Feedback as a Tool for Evaluating Managerial Leadership Competencies: The Role of Leadership Practices and Organizational Trust (A Case Study of Department at PT XYZ)

Abstract

This study aims to analyze managerial leadership practice competencies and to evaluate employees’ level of trust in both their leaders and the organization by employing a multi-rater feedback (360-degree) method. Eight dimensions of leadership practices are examined, including vision socialization, change facilitation, human resource development, implementation of corporate values, motivational drive, recognition and trust, professional expertise, and teamwork building. As applied research employing a quantitative approach, this study identifies the strengths and weaknesses of leadership practices demonstrated by the Manager of Department A at PT XYZ. The findings indicate that, while certain dimensions of leadership require improvement, employees as team members display a high level of trust toward both their leader and the organization. The results of this study provide detailed insights into managerial leadership effectiveness and demonstrate the applicability of the multi-rater feedback (360-degree) method as a reliable tool for assessing leadership performance. Furthermore, the outcomes serve as a valuable reference for organizational development strategies and performance appraisal systems aimed at enhancing managerial effectiveness and strengthening employee–leader relationships.