The Effect of Electronic Word of Mouth, Influencer Credibility on Purchase Intention of Mykonos Perfume with Brand Image as Mediation

Authors

  • Alfian Pandu Amorsa Universitas Muhammadiyah Purwokerto
  • Tri Septin Muji Rahayu Universitas Muhammadiyah Purwokerto
  • Dian Widyaningtyas Universitas Muhammadiyah Purwokerto
  • Alfato Yusnar Kharismasyah Universitas Muhammadiyah Purwokerto

DOI:

https://doi.org/10.55927/fjmr.v4i8.368

Keywords:

Electronic Word of Mouth, Influencer Credibility, Brand Image, Purchase Intention

Abstract

This study investigates the influence of Electronic Word of Mouth (E-WOM) and influencer credibility on purchase intention of Mykonos perfume, with brand image as a mediating variable. Using a quantitative approach, the sample was 190 students from Unsoed, UMP, and UIN using purposive and quota sampling. Data were analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM) in Smart-PLS. The findings show that E-WOM and Influencer Credibility positively influence purchase intention and brand image strongly mediates this relationship. The results highlight the important role of brand image in consumer decision-making, which strengthens the TPB theory.

References

Abadi, A. P., & Fitri, R. (2023). Peran Citra Merek Sebagai Mediasi Electronic Word of Mouth Terhadap Minat Beli Skincare Avoskin. Jurnal Ilmiah Bisnis Dan Ekonomi Asia, 17(1), 20–29. https://doi.org/10.32815/jibeka.v17i1.993

Ahmad Tajuddin, U. N. R., Abu Hassan, L. F., Othman, A. K., & Razak, N. A. (2020). Electronic Word-of-Mouth (E-WOM), Brand Image and Consumer Purchase Intention on Healthcare Products. Journal of Accounting Research, Organization and Economics, 3(1), 73–83. https://doi.org/10.24815/jaroe.v3i1.16823

Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T

Akdim, K. (2021). The influence of eWOM. Analyzing its characteristics and consequences, and future research linesLa influencia de eWOM. Analizando sus caracteristicas, consecuencas y futuras lineas de investigación 的影响。分析其特点和后果, 以及未来的研究方向. Spanish Journal of Marketing - ESIC, 25(2), 239–259. https://doi.org/10.1108/SJME-10-2020-0186

Aliyya Salsabila, A. D. E. B. M. S. (2024). Pengaruh Brand Ambassador EXO, Brand Image, dan E-WOM terhadap Minat Beli Produk Scarlett Whitening Pada Mahasiswa Fakultas Ekonomi UNIVERSITAS ISLAM KEDIRI JCM ( Jurnal Cendekia Manajemen ). 2(1), 46–56.

Alwen Cleavelano, & Winda Evyanto. (2024). Pengaruh Citra Merek, Daya Tarik Iklan Dan Kepercayaan Merek Terhadap Minat Beli Tissue Merek Multi Di Kota Batam. ECo-Buss, 6(3), 1043–1054. https://doi.org/10.32877/eb.v6i3.663

Amelia, L. R., & Wajdi, M. F. (2024). Pengaruh Mikro Influencer Endorsemen Terhadap Citra Merek Serta Keputusan Pembelian Pada Produk Merek By.Neeth. SEIKO: Journal of Management & Business, 7(1), 735–750.

Anggi Muninggar, D., Rahmadini, A., Sanjaya, V. F., Studi Manajemen Bisnis Syariah, P., & Raden Intan Lampung, U. (2022). WoM) Terhadap Minat Beli pada Aplikasi Shopee (Studi Kasus Kota Bandar Lampung). Business and Entrepreneurship Journal (BEJ) e-ISSN, 3(1), 2745–8547.

Annisa, R. F. M., & Yusran, H. L. (2022). Pengaruh Beauty Influencer Terhadap Purchase Intention Melalui Brand Image. Ijd-Demos, 4(3), 954–962. https://doi.org/10.37950/ijd.v4i3.285

Cahyadiningrum, T., & Rahardjo, S. T. (2023). Analisis Pengaruh Kredibilitas Influencer Pada Instagram Terhadap Minat Beli Dengan Kepercayaan Merek dan Citra Merek Sebagai Variable Mediasi (Studi pada Perawatan Tubuh Wardah). Diponegoro Journal of Management, 12(3), 1–9. http://ejournal-s1.undip.ac.id/index.php/dbr

Cahyaningtyas, A. N. (2024). Pengaruh Citra Merek, Promosi Dan Harga Terhadap Minat Beli. Jurnal Valtech (Jurnal Mahasiswa Teknik Industri), 7(1), 14–19.

Dewi, F. M., Sulivyo, L., & Bastaman, A. (2021). Mediating Effect of Brand Image and Brand Trust Between E-Wom on Smartphone Buy Interest in Tangerang City. Russian Journal of Agricultural and Socio-Economic Sciences, 119(11), 74–80. https://doi.org/10.18551/rjoas.2021-11.08

Fadzri Kusuma, A., & Wijaya, T. (2022). Pengaruh Electronic Word of Mouth Terhadap Minat Beli: Peran Mediasi Citra Merek. Jurnal Fokus Manajemen Bisnis, 12(1), 30–42. https://doi.org/10.12928/fokus.v12i1.5717

Fahri azis et al. (2024). Peran Citra Merek Dalam Memediasi E-wom Terhadap Minat Beli Produk Handphone di Sosial Media Facebook. JOMB, 15(1), 37–48.

Feliesa Putri, A., Maya Sekar Wangi, D., Si, M., & Suryo, H. S. (2023). Pengaruh Kredibilitas Beauty Influencer Dan Terpaan Tayangan Review Product Terhadap Minat Beli Produk Kecantikan The Effect Of Beauty Influencer Credibility And Product Reviews Exposure Towards Buying Interest The Beauty Products. Solidaritas:Jurnal - Jurnal Ilmu Sosial.

Fitria, L., Indayani, L., & Sukmono, R. A. (2024). Live Streaming, Electronic Word of Mouth, and Brand Trust on Consumer Purchase Decisionsat Parfume Mykonos. Jurnal Manajemen Bisnis, 11(2), 1480–1494. https://doi.org/10.33096/jmb.v11i2.870

Goddstats.id. (2024). No Title. https://data.goodstats.id/statistic/top-10-parfum-lokal-terlaris-tren-omzet-fantastis-di-pasar-indonesia-bIvRx

Goyette, I., Richard, L., Bergeron, J., & Marticotte, F. (2010). Word-of-mouth measurement scale for eservice context. Canadian Journal of Administrative Sciences, 27(1), 5–23.

Hair, J. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM).

Hardiansyah, M. M. (2024). Pengaruh Produk, E-WOM terhadap Keputusan Pembelian di Mediasi Citra Merek pada konsumen Lorions Kopi di Magetan. Jurnal Ilmu Dan Riset Manajemen, 13(1), 1–22.

Hasyim, M., & Midrorun, F. (2024). Pengaruh Kredibilitas Influencer dan Consumer Review Terhadap Minat Beli Produk MS Glow pada Platform Shopee. 5(11), 5308–5326.

Ismagilova et al. (2020). A meta-analysis of the factors affecting eWOM providing behaviour. 1067–1102.

Joseph F. Hair, et al. (2021). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), 3/E.

Khan, Z., Khan, A., Nabi, M. K., Khanam, Z., & Arwab, M. (2023). The effect of eWOM on consumer purchase intention and mediating role of brand equity: a study of apparel brands. Research Journal of Textile and Apparel, September. https://doi.org/10.1108/RJTA-11-2022-0133

Koesuma, M. W. (2022). P - ISSN E - ISSN Jurnal Ekonomi dan Bisnis , Vol . 11 No . 1 Juli 2022. 11(1).

Kompasiana. (2025). Biografi Setiawan Ade.

Kotler. (2016). Manajemen Pemasaran edisi 12 Jilid 1 & 2.Jakarta: PT. Indeks.

Kotler, K. and. (2009). T, F. U. N. N. Y. M. O. M. E. N. T. Philip Kotler Manajemen Pemasaran Edisi 13 Jilid 1 intro.

Layly, E. A. Y. N., & Rafida, V. (2023). Pengaruh Iklan Online Dan Electronic Word of Mouth (Ewom) Terhadap Minat Pembelian Tas Di Déliwafa Store Dengan Harga Sebagai Variabel Moderasi Pada Aplikasi Tiktok (Generasi Z Di Kota Surabaya). Jurnal Pendidikan Tata Niaga, 11(2), 269–276.

Mutia, R. D., & Sari, D. U. (2024). Analisis Konten SGoddstats.id. (2024). No Title. https://data.goodstats.id/statistic/top-10-parfum-lokal-terlaris-tren-oGoddstats.id. (2024). No Title. https://data.goodstats.id/statistic/top-10-parfum-lokal-terlaris-tren-omzet-fantastis-di-pasar-indonesi. Jurnal Penelitian Inovatif, 4(1), 49–58. https://doi.org/10.54082/jupin.255

Nabil, N., & Dwiridotjahjono, J. (2024). Al-Kharaj : Jurnal Ekonomi , Keuangan & Bisnis Syariah Al-Kharaj : Jurnal Ekonomi , Keuangan & Bisnis Syariah. Al-Kharaj : Jurnal Ekonomi , Keuangan & Bisnis Syariah, 6(2), 2547–2562. https://doi.org/10.47467/alkharaj.v6i11.3201

Nugroho, S. D. P., Rahayu, M., & Hapsari, R. D. V. (2022). The impacts of social media influencer’s credibility attributes on gen Z purchase intention with brand image as mediation. International Journal of Research in Business and Social Science (2147- 4478), 11(5), 18–32. https://doi.org/10.20525/ijrbs.v11i5.1893

Paranita, E. S., & Salsabila, R. F. (2020). Pengaruh Electronic Word of Mouth terhadap Minat Beli Reservasi Hotel. Judicious, 1(2), 73–79. https://doi.org/10.37010/jdc.v1i2.146

Pradhan, D., Duraipandian, I., & Sethi, D. (2016). Celebrity endorsement: How celebrity–brand–user personality congruence affects brand attitude and purchase intention. Journal of Marketing Communications, 22(5), 456–473. https://doi.org/10.1080/13527266.2014.914561

Purwanto, A., Asbari, M., Iman Santoso, T., & Grace Haque, M. (2019). Marketing Research Quantitative Analysis for Large Sample: Comparing of Lisrel, Tetrad, GSCA, Amos, SmartPLS, WarpPLS, and SPSS. Jurnal Ilmiah Imu Administrasi Publik: Jurnal Pemikiran Dan Penelitian Administrasi Publik, 9(2), 355–372. http://ojs.unm.ac.id/iap

Putri, syafira nuri, W. (2024). Pengaruh E-WOM, Kredibilitas Label, dan Kredibilitas Influencer Terhadap Minat Beli Konsumen Studi Kasus Pada Industri Kosmetik dan Label “Tasya farasya Approved.” 511–524.

Ramadani, S. P., Mirzanti, I. R., & Sjarif, R. S. (2023). International Journal of Current Science Research and Review Proposed Marketing Strategy to Increase Sales ( Study Case : Ouromatica Fragrance ). 06(07), 4109–4117. https://doi.org/10.47191/ijcsrr/V6-i7-25

Rizki iputa sari, A. N. P. (2024). The Influence Of Promotion And Influencers Credibility On Purchase Intention With Brand Image As A Mediation Variable (Study On Shopee Users Among Students Of Universitas Muhammadiyah Surakarta). 7(2), 2588–2593.

Saima, & Khan, M. A. (2020). Effect of Social Media Influencer Marketing on Consumers’ Purchase Intention and the Mediating Role of Credibility. Journal of Promotion Management, 27(4), 503–523. https://doi.org/10.1080/10496491.2020.1851847

Saraswati, A. R., & Giantari, I. G. A. K. (2022). Brand image mediation of product quality and electronic word of mouth on purchase decision. International Research Journal of Management, IT and Social Sciences, 9(1), 97–109. https://doi.org/10.21744/irjmis.v9n1.2012

Schiffman. (2010). Schiffman, L. G. & Wisenblit, J. (2019). Consumer Behavior. (12th ed.). Pearson International. https://elibrary.pearson.de/book/99.150005/9781292269269

Sokolova, K., & Kefi, H. (2020). Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions. Journal of Retailing and Consumer Services, 53(January). https://doi.org/10.1016/j.jretconser.2019.01.011

Solihin, D., & Ahyani, A. (2022). The Role of Brand Image in Mediating the Effect of Electronic Word of Mouth (E-WOM) and Social Media on Purchase Intention. Majalah Ilmiah Bijak, 19(2), 193–205. https://doi.org/10.31334/bijak.v19i2.2384

Sugiyono. (2015). Metode Penelitian Kuantitatif, Kualitatif Dan R&D. In Alvabeta. CV.

Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif & RND. Bandung: Alfabeta.

Suryati, E., Bhatiar, D., Rohimah, dwi laila, & 2024. (2024). Pengaruh Kredibilitas Influencer Dan Kesadaran Merek Terhadap Minat Beli Produk Hanasui. 13, 1963–1970.

Tamara, D., Heriyati, L., Hanifa, T., & Carmen, M. (2021). The Effect of Instagram Influencers on Purchase Intentions Mediated by Brand Image on Cosmetic Products (Study on Gen Z Women). Open Access Indonesia Journal of Social Sciences, 4(2), 111–123. https://doi.org/10.37275/oaijss.v4i2.90

Tarigan, A., & Gunawan, Y. (2024). Pengaruh Brand Image Dan E-Wom Terhadap Minat Beli Skincare Somethinc Pada Shopee. Journal of Management: Small and …, 17(2), 577–597.

Taruna, K. T. P. (2020). Purchase Intention Pada Produk Endorsement Dalam Instagram (Studi Pada Mahasiswa/i S1 Universitas Brawijaya Malang). 1–16.

Tasya, T., & Tamburian, H. H. D. (2022). Pengaruh Kredibilitas Raditya Dika terhadap Citra Merek Bibit. Prologia, 6(2), 341–348. https://doi.org/10.24912/pr.v6i2.15548

Tiara Putri, Y., Kusumadewi, R., & Saefulloh, E. (2023). Pengaruh Kredibilitas Influencer Dan Brand Awareness Terhadap Minat Pembelian Di Tokopedia (Studi Pada Pelanggan Tokopedia yang Bertransaksi Melalui Bank Syariah Indonesia). Entrepreneur: Jurnal Bisnis Manajemen Dan Kewirausahaan, 4(2), 205–225. https://doi.org/10.31949/entrepreneur.v4i2.5651

Wardhana, H. W., Wahab, Z., Shihab, M. S., & ... (2021). Pengaruh Electronic Word Of Mouth (E-Wom) Dan Celebrity Endorsement Terhadap Minat Beli Konsumen: Studi Pada E-Commerce Zalora dengan Brand Image …. Coopetition: Jurnal …, XII(3), 431–446.

Wibowo, B., & Heryjanto, A. (2020). Pengaruh Kredibilitas Influencer, Nominal Harga, Dan Media Sosial Terhadap Minat Pembelian Dengan Mediasi Citra Merek Di Tokopedia. Journal of Business and Applied Management, 13(1), 83–101.

Downloads

Published

2025-08-26

Issue

Section

Articles