The Impact of Work Discipline Management, Job Satisfaction and Competency on Employee Performance in the Aviation Operational Support Service Provider Company

Agus Supriyadi; Nidya Dudija; Dian Indiyati

doi:10.55927/fjmr.v4i7.348

Authors

Agus Supriyadi Telkom University
Nidya Dudija Telkom University
Dian Indiyati Telkom University

DOI:

https://doi.org/10.55927/fjmr.v4i7.348

Keywords:

Work Discipline, Job Satisfaction, Competence, Employee Performance, SEM-PLS

Abstract

This study investigates the influence of work discipline management, job satisfaction, and employee competency on employee performance in the aviation operational support services provider company. Using a quantitative explanatory approach, the data were collected from 338 respondents through stratified random sampling across various job levels and locations. Structural Equation Modeling - Partial Least Squares (SEM-PLS) was employed to analyze the relationships among variables. The results show that work discipline management and competence significantly and positively affect performance, while job satisfaction surprisingly has a significant negative influence. These findings contribute theoretically by integrating behavioral, psychological, and capability dimensions in performance improvement and offer practical implications for HR strategies in high-standard service sectors. Future research should address longitudinal aspects and multi-source data for broader validation.

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