Passenger Satisfaction in Focus: How Facilities, Services, and Convenience Shape the BRT Experience on the Solo–Sumberlawang Route

Dwi Septi Prihtiana; Triyanto Triyanto

doi:10.55927/fjmr.v4i6.245

Authors

Dwi Septi Prihtiana College of Economics Atma Bhakti
Triyanto Triyanto College of Economics Atma Bhakti

DOI:

https://doi.org/10.55927/fjmr.v4i6.245

Keywords:

Facilities, Services, Convenience, and Passenger Satisfaction

Abstract

The purpose of this study is to understand how the facilities, services, and convenience level of the Trans Jateng BRT Solo-Sumberlawang Corridor affect passengers' overall satisfaction with the route. This study applied an accidental sampling method to collect survey data from one hundred bus passengers. Data were collected through the use of validated and reliable questionnaires. The analysis began with conventional assumption tests and continued with multiple linear regression. Model testing makes use of the F test and the R2 test for coefficient of determination. It ended with hypothesis testing (t-test). The study discovered a strong correlation between the facility, service, and convenience factors and passenger happiness, these three factors contribute greatly to the variation in changes in Passenger Satisfaction.

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