The Effect of Perception Ease of Use and Perception of Usefulness on the Intention to Use the Electronic Archive/ File Management System (SMILE) with Trust as a Moderating Variable at Bank BPD DIY

Wasis Budiyanto; Meika Kurnia Puji Rahayu; Retno Widowati

doi:10.55927/ajabm.v4i1.60

Authors

Wasis Budiyanto Universitas Muhammadiyah Yogyakarta
Meika Kurnia Puji Rahayu Universitas Muhammadiyah Yogyakarta
Retno Widowati Universitas Muhammadiyah Yogyakarta

DOI:

https://doi.org/10.55927/ajabm.v4i1.60

Keywords:

Perception of Convenience, Perception of Utility, Trust

Abstract

Banks are considered as trust institutions, which must be able to protect customer assets, privacy and protection of customer data in accordance with regulations. The purpose of this study is to determine the influence of the perception of convenience and the perception of usefulness on the intention to use the electronic archive management system (SMILE) with trust as a moderation variable at Bank BPD DIY. The research method used is quantitative with a field research approach. The subjects used in this study are 123 employees from Bank BPD DIY. The data collection technique used is a questionnaire with the help of the SPSS application. The results of this study were that the perception of convenience had a significant positive effect on the intention to use a smile, the perception of usefulness had a significant negative effect on the intention to use a smile, trust did not moderate the relationship between the perception of convenience and the intention to use a smile, and trust did not moderate the relationship between the perception of benefit and the intention to use a smile in the Bank employees.

References

Abubakara, A. M., Elrehailb, H., Alatailatc, M. A., & ̧i, A. (2019). Knowledge management, decision-making style and organizational performance. Journal of Innovation & Knowledge, 104–114. https://doi.org/10.1016/B978-0-323-60984-5.00062-7.

Al-Rahmi, W. M., Yahaya, N., Aldraiweesh, A. A., Alamri, M. M., Aljarboa, N. A., Alturki, U., & Aljeraiwi, A. A. (2019). Integrating Technology Acceptance Model with Innovation Diffusion Theory: An Empirical Investigation on Students’ Intention to Use E-Learning Systems. IEEE Access, 7(February), 26797–26809. https://doi.org/10.1109/ACCESS.2019.2899368

Ariningsih, E. P., Wijayanti, W., & Prasaja, M. G. (2022). Intention to Use E-wallet Dilihat dari Perceived Usefulness, Perceived Ease of Use, Perceived Security, dan Trust. Jurnal Maksipreneur: Manajemen, Koperasi, Dan Entrepreneurship, 11(2), 227. https://doi.org/10.30588/jmp.v11i2.916

Di Vaio, A., Palladino, R., Pezzi, A., & Kalisz, D. E. (2021). The role of digital innovation in knowledge management systems: A systematic literature review. Journal of Business Research, 123, 220–231. https://doi.org/https://doi.org/10.1016/j.jbusres.2020.09.042

Friedrich, J., Becker, M., Kramer, F., Wirth, M., & Schneider, M. (2020). Incentive design and gamification for knowledge management. Journal of Business Research, 106, 341–352. https://doi.org/https://doi.org/10.1016/j.jbusres.2019.02.009

Gil-Gomez, H., Guerola-Navarro, V., Oltra-Badenes, R., & Lozano-Quilis, J. A. (2020). Customer relationship management: digital transformation and sustainable business model innovation. Economic Research-Ekonomska Istrazivanja , 33(1), 2733–2750. https://doi.org/10.1080/1331677X.2019.1676283

Giua, C., Materia, V. C., & Camanzi, L. (2021). Management information system adoption at the farm level: evidence from the literature. British Food Journal, 123(3), 884–909. https://doi.org/10.1108/BFJ-05-2020-0420

Granić, A., & Marangunić, N. (2019). Technology acceptance model in educational context: A systematic literature review. British Journal of Educational Technology, 50(5), 2572–2593. https://doi.org/10.1111/bjet.12864

Hemas, D. P., & Tileng, K. G. (2020). Analisis Pengaruh Faktor Penggunaan Aplikasi Linkedin. Jurnal Informatika Dan Sistem Informasi (JUISI), 06(02), 31–40.

Larasati, P. (2023). Pengaruh Persepsi Keamanan dan Persepsi Kemudahan terhadap Niat Beli Online pada Calon Konsumen TikTok Shop dengan Kepercayaan sebagai Variabel Intervening. Jurnal Ilmiah Manajemen Kesatuan, 11(1), 91–102. https://doi.org/10.37641/jimkes.v11i1.1684

Ledhem, M. A., & Mekidiche, M. (2020). Economic growth and financial performance of Islamic banks: a CAMELS approach. Islamic Economic Studies, 28(1), 47–62. https://doi.org/10.1108/ies-05-2020-0016

Li, F., Lu, H., Hou, M., Cui, K., & Darbandi, M. (2021). Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality. Technology in Society, 64, 101487. https://doi.org/https://doi.org/10.1016/j.techsoc.2020.101487

Maria, V., & Sugiyanto, L. B. (2023). Perceived usefulness, perceived ease of use, perceived enjoyment on behavioral intention to use through trust. Indonesian Journal of Multidisciplinary Science, 3(1), 1–7. https://doi.org/10.55324/ijoms.v3i1.702

Natalia, O., & Tesniwati, R. (2021). The Effect Of Perception Of Trust, Perception Of Ease Of Use, Perception Of Benefits, Perception Of Risk And Perception Of Service Quality On Interest In Using Mobile Banking Bank Independent In Bekasi City. International Journal of Science, Technology & Management, 2(5), 1722–1730. https://doi.org/10.46729/ijstm.v2i5.344

Pratama, D. A. (2020). Pengaruh Persepsi Manfaat, Persepsi Kemudahan Penggunaan Dan Persepsi Resiko Terhadap Niat Beli Pelanggan Melalui Sikap Pelanggan Sebagai Mediasi Pada Tokopedia.Com. Agora, 8(1), 1–6.

Prayudi, I. G., Sukaatmadja, I. P. G., Yasa, N. N. K., & Giantari, I. G. A. K. (2022). The role of trust in mediation the effect of perception of ease of use and perception of usefulness on intention to re-using the mobile banking service. International Research Journal of Management, IT and Social Sciences, 9(4), 482–493. https://doi.org/10.21744/irjmis.v9n4.2102

Putri, D. E., Sinaga, O. S., Sudirman, A., Augustinah, F., & Dharma, E. (2022). Analysis of the Effect of Perceived Ease of Use, Perceived Usefulness, Trust, and Cashback Promotion on Intention to Use E-wallet. International Journal of Economics, Business and Management Research, 06(11), 63–75. https://doi.org/10.51505/ijebmr.2022.61105

Rafique, H., Almagrabi, A. O., Shamim, A., Anwar, F., & Bashir, A. K. (2020). Investigating the Acceptance of Mobile Library Applications with an Extended Technology Acceptance Model (TAM). Computers & Education, 145, 103732. https://doi.org/https://doi.org/10.1016/j.compedu.2019.103732

Rahmawati, A., & Khurosani, A. (2020). Analisis Keterlibatan Dan Keamanan Kerja Terhadap Intensi Turnover Karyawan Outsourcing Millenial Melalui Kepuasan Kerja (Studi Empiris Pada Divisi Sentra Operasi (STO) Kantor Pusat PT Bank Rakyat Indonesia Tbk.). Jurnal Riset Bisnis Dan Manajemen Tirtayasa, 4(1), 36. https://doi.org/10.48181/jrbmt.v4i1.9608

Rakhmadian, M., Sefaverdiana, P. V., & Rahman, N. (2019). Analisis Persepsi Kemanfaatan dan Persepsi Kemudahan Penggunaan Terhadap Penggunaan Sistem Informasi Akademik. IJCIT (Indonesian Journal on Computer and Information Technology), 4(2), 155–161. https://doi.org/10.31294/ijcit.v4i2.5833

Revythi, A., & Tselios, N. (2019). Extension of technology acceptance model by using system usability scale to assess behavioral intention to use e-learning. Education and Information Technologies, 24(4), 2341–2355. https://doi.org/10.1007/s10639-019-09869-4

Rugube, T. T., & Govender, D. (2022). Evaluation of a Software Model for Integrating Learning Management Systems and Massive Open Online Courses. International Journal of Innovative Research and Scientific Studies, 5(3), 170–183. https://doi.org/10.53894/ijirss.v5i3.493

Santoro, G., Ferraris, A., & Bresciani, S. (2019). Assessing the breadth of open innovation practices: the impact on innovation performance. Sinergie, 37(1), 63–83. https://doi.org/10.7433/s108.2019.05

Singh, S. K., & El-Kassar, A.-N. (2019). Role of big data analytics in developing sustainable capabilities. Journal of Cleaner Production, 213, 1264–1273. https://doi.org/https://doi.org/10.1016/j.jclepro.2018.12.199

Venkatesh, V., & Davis, F. D. (2000). Theoretical extension of the Technology Acceptance Model: Four longitudinal field studies. Management Science, 46(2), 186–204. https://doi.org/10.1287/mnsc.46.2.186.11926

Wang, L.-Y.-K., Lew, S.-L., Lau, S.-H., & Leow, M.-C. (2019). Usability factors predicting continuance of intention to use cloud e-learning application. Heliyon, 5(6), e01788. https://doi.org/https://doi.org/10.1016/j.heliyon.2019.e01788