Colorful Medan City Branding Strategy to Attract Tourists to Medan

Nurindah Mas Yusdi Putri; Dewi Kurniawati; Maulana Andinata Dalimunthe

doi:10.55927/jsih.v4i2.374

Authors

Nurindah Mas Yusdi Putri Universitas Sumatera Utara
Dewi Kurniawati Universitas Sumatera Utara
Maulana Andinata Dalimunthe Universitas Sumatera Utara

DOI:

https://doi.org/10.55927/jsih.v4i2.374

Keywords:

Persuasive Communication, Safety Awareness, Compliance, Level Crossings, Medan City

Abstract

In an effort to strengthen the city's identity and increase tourism competitiveness, the Medan City Government initiated city branding titled Colorful Medan since 2017. This branding reflects the ethnic, cultural, culinary, and historical diversity of Medan City as a multicultural city. However, even though the city has enormous tourism potential, the number of tourist visits is still fluctuating. This study aims to analyze the city branding strategy of the Medan City Tourism Office in attracting tourist visits, as well as identifying supporting and inhibiting factors for its implementation. Using a qualitative descriptive approach with data collection techniques in the form of in-depth interviews with four key informants from the Tourism Office, this study was analyzed using the theory of integrated marketing communication (IMC) and city branding theory. The results of the study indicate that Colorful Medan has been implemented through four main strategies: image marketing, attractions, infrastructure, and residents. This strategy generally reflects an integrated and participatory effort in forming a positive perception of the city, both through visual symbols, strengthening cultural and culinary attractions, developing tourism-supporting infrastructure, and actively involving the community. However, this strategy still faces various challenges, such as budget constraints, lack of synergy between agencies, less than optimal branding education for the community, and inconsistent branding implementation due to changes in leadership.

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