Implementation of the Six Sigma Method with the DMAIC Approach in Cemal - Cemil MSME Business in Butoh Village, Sumberrejo District, Bojonegoro Regency

Abstract

Today's society shows a tendency to be harmonious in choosing food products. In the Micro, Small and Medium Enterprises (MSMEs) business, especially in the Cemal - Cemil business that offers snack food products, the production section is a very crucial aspect, because that's where the quality of the food is determined by its success in meeting food quality standards. This cemal-snack business faces serious challenges that can result in losses if not handled properly, therefore improving quality is the main focus of snack entrepreneurs. Their long-term goal is to support programs to maintain and even expand market share. Snack entrepreneurs experience too many delays in production, resulting in delays in sending orders. Therefore, snack entrepreneurs need to improve the service process to match the expected service quality. This type of research is pure descriptive quantitative research that only describes the facts of what appears in the population. The implementation of this research, data collection was carried out directly at the production house "Cemal - Cemil" owner of one of the MSME businesses in Butoh village which already has many fans. samples were taken from interview data from the company and questionnaires.